Frequently asked questions

Yes. Every feature is free while we grow the renter database. There is no credit card requirement. Subscriptions will launch later; early adopters will be grandfathered with a discount.

Any verified host can search the renter database. Your name is never shown alongside reviews — only the renter's structured performance score and the aggregated criteria.

Each review starts with an overall 1–5 star rating. If a renter is rated below 5 stars, the host also rates four areas — Payments, House Rules, Maintenance & Cleanliness, and Communications — and those are averaged into a cumulative score shown to two decimals (for example, 4.68 stars). A renter's overall rating is the cumulative average across all of their reviews.

To answer a dispute, MayiStay will review all submitted and available evidence. After reviewing all the evidence, the owner/managing partner of MayiStay along with a 3-person panel will review the submitted evidence from both parties and make a decision. The decision made will be final. If necessary the rating will be removed altogether, or it will be allowed to stand depending on which side prevails. The guest can request that their information in the system be made inactive from this point forward if so desired.

Yes. Settings → Integrations lets you connect each platform and pull guests into MayiStay automatically.